Return & Refund Policy

We accept return requests within 30 days of delivery.

Eligibility:
Items must be unused, in original condition, and returned in original packaging.

Defective or Incorrect Items:
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and photos.

Return Process:
1. Contact us at contact@mail.valunoq.com with your order details.
2. We will provide return instructions and the return address.
3. Send the item using a trackable shipping method.
4. Once the item is received and inspected, we will process the refund.

Refunds:
Approved refunds are issued to the original payment method within 10 business days after inspection.

Processing time by banks or payment providers may vary depending on location.

Exchanges:
We offer exchanges for defective, damaged, or incorrect items.